How do I track my order?
All Oneleaf orders are shipped with full order tracking. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.
How long does ordering processing take?
Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.
This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the next business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.
When should I expect my delivery?
We ship exclusively to the United States.
We are pleased to offer Free Standard Shipping on all orders.
Once your order has processed (see above), you can typically expect your delivery within 3-5 business days.
These timeframes depend on when we receive the order, as our warehouse works Monday through Friday from 8:30 am to 4:00 pm EST. Please note that orders do not ship on weekends or major holidays.
Keep in mind that once the parcel leaves our warehouse, we don’t have any control over when it will arrive. The delivery speed can vary, as it depends on several factors related to the carrier, such as traffic congestion, adverse weather conditions, or incorrect addresses.
These factors and others not listed can significantly affect the prompt delivery of packages, and unfortunately, these circumstances are not within our purview. We appreciate your patience and cooperation in this matter.
What happens if my parcel is delayed?
We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.
So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fast possible response, please provide your order number and the actual name you ordered with.
All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.
Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.
I entered my shipping address incorrectly. What should I do?
We understand that mistakes can happen, and we want to help you get your Oneleaf products as quickly and smoothly as possible.
Immediately after placing your order, you’ll receive a confirmation email with a link to review and update your shipping address. This email is sent automatically and after each placed order — it may end up in your junk or spam folder, so please check there too.
If you encounter any issues, please contact us right away. While we cannot guarantee changes (as we ship orders very quickly), we’ll do our best to assist you.
Providing an incorrect shipping address causes significant disruption to our warehouse operations. Our warehouse charges us a $9.00 fee for address modifications due to the manual effort involved.
If you supplied an incorrect address and request a change, this $9.00 fee will be charged to you before the update can be processed.
Thanks for understanding — accurate shipping details help us get your order to you faster!
