Effective date: 1 July 2026.
Oneleaf, operated by Oneleaf SAS, 7 place de l’hôtel de ville, 93600 Aulnay-sous-bois, France (“Oneleaf”, “we” or “us”), operates the “Oneleaf” mobile application, the website (www.oneleafhealth.com), our blog, and all related services, features and content offered by Oneleaf (collectively, the “App”).
This Refund Policy forms part of, and should be read together with, our Terms and Conditions. Cancellation and refund methods differ depending on how you subscribed. Sections 1 (“Subscriptions purchased via our website”) and 2 (“Subscriptions purchased via an app distribution platform”) are mutually exclusive: only one of them will apply to you, depending on where you purchased your subscription.
If you purchased your subscription through our website and are not satisfied, you may be eligible to receive a full refund, provided that you contact us at [email protected] within 30 calendar days from the date of your first payment as a first-time Oneleaf customer, regardless of which subscription plan you purchased on our website (Monthly, Yearly or any other plan).
The 30-day period runs from the first time you became a paying customer and does not restart if you change plans, cancel and later re-subscribe, or renew. You may receive one refund only. Once a refund has been issued, or once the 30-day period has elapsed, subsequent charges (including renewals) are non-refundable — except where a cooling-off right or other non-waivable right under the applicable law of your jurisdiction applies (see Section 3).
This refund policy is offered by Oneleaf and applies only to purchases made through our website. It does not apply to purchases made through the Apple App Store, Google Play or any other app distribution platform, which are covered by Section 2 below.
Where offered, a commitment subscription is a subscription for a fixed minimum term (for example, 3 or 10 months) at a reduced price per month, purchasable through our website only. A commitment subscription generally cannot be cancelled, and no refund is available, before the end of its committed term, except:
If none of these exceptions applies and you choose to cancel before the end of the committed term, a one-time cancellation fee of US$29.99 (or its equivalent in your billing currency) will apply. At the end of the committed term, the commitment subscription converts to a regular monthly subscription, which is then governed by Section A above.
Following receipt of your refund request, we will review it and notify you by email whether it has been approved. If your request is approved, we will issue a full refund to your original payment method; refunds typically take around 14 days to be processed. We reserve the right to decline or limit a refund where we reasonably determine, to the extent permitted by applicable law, that a request is fraudulent, abusive, or made in bad faith (for example, repeated subscribe-and-refund behavior, breach of our Terms and Conditions, or attempts to exploit this refund policy).
To stop future charges, you can cancel your subscription at any time — online, in one click, through your account settings — as described in our Terms and Conditions. You must cancel no less than 24 hours before your renewal date to avoid being charged for the next period. Deleting the App does not cancel your subscription; you must cancel through your account before deleting the App.
If you purchased your subscription through an app distribution platform, your cancellation and refund requests are handled by that platform — not by Oneleaf — under the platform’s own policies, and the 30-day refund described in Section 1 does not apply. Please contact Apple or Google (or the applicable platform) directly:
This Section relates only to subscriptions purchased via our website. If you purchased via an app distribution platform, please contact that platform (see Section 2).
Many states and countries grant consumers the right to cancel and obtain a refund during a so-called “cooling-off period,” and we respect those rights. The terms and applicable periods differ from state to state and between countries and may change over time; the applicable law of your jurisdiction always prevails. The examples below are provided for illustration only, are not exhaustive, and we review cooling-off refund requests on a case-by-case basis.
To exercise a right of withdrawal or a cooling-off refund, you must inform us of your decision by an unequivocal statement, sent by post or email, before the applicable period expires:
To meet the applicable deadline, it is sufficient to contact us regarding your exercise of the right before the cooling-off period has expired.
Cooling-off periods are generally not available for gift cards.
This Refund Policy is an integral part of the Terms and Conditions and is binding upon users upon acceptance of the Terms and Conditions. Any translation of the English version of this Policy is provided solely for your convenience. In case of any difference between the English version and any translation, the English version prevails and is the only legally binding version.
